Privacy Policy for EasySearch-AI.com and Solvea Technologies Private Limited

  1. Introduction EasySearch-AI.com and Solvea Technologies Private Limited, registered at D11, Delhi, Mayur Vihar Phase 1, value your privacy. This Privacy Policy explains how we collect, process, and use your personal data when you use our Platform and Services.

  2. How We Use Your Personal Data 2.1. We collect, process, and use your personal data to provide you with our Platform and Services, and for the following purposes which also form our legal bases:

    2.1.1. Providing you access to our Platform/Services, operate and manage the same; improve our Platform/Services; promote its security.

    2.1.2. Service Enhancement: To facilitate your use of the Platform or other services of EasySearch-AI.com and in order to improve our existing services and provide you and/or your end customers/users with new and relevant offerings, we may share the information with external parties. These third parties may include research firms, analytics providers, and consultants.

    2.1.3. To facilitate various programs, initiatives, and new products/services launched by EasySearch-AI.com or third-party service providers and business associates.

    2.1.4. To conduct internal reviews and data analysis to improve the services, content, and advertising on the Platform.

    2.1.5. Create profiles for our customers and provide you with valid log-in credentials, profiles.

    2.1.6. Correspond with you, to be able to send you Platform/Services related information, marketing or promotional information, via SMS, push notifications, e-mails, telephonic calls, chats.

    2.1.7. Call recordings are used to train our support staff, where required by law, we will allow you to object to the call being recorded.

    2.1.8. Manage customer support; contact us requests raised by you.

    2.1.9. Managing customer accounts, related billing/payment information.

    2.1.10. Provide customized solutions or functionalities within our Platform.

    2.1.11. Comply with legal obligations, in cooperation with regulatory authorities, courts of law, governmental agencies, law enforcement agencies, or to perform a function under any applicable law, as a data controller/fiduciary (by whatever name called in your jurisdiction, at law), or a data processor.

    2.1.12. Marketing and Promotion: We may share the information with third parties such as marketing agencies, financial intermediaries, e-commerce platforms, advertising partners, third-party service providers, and any other third parties to undertake marketing and promotional activities. This includes but is not limited to sending you newsletters, promotional offers, providing marketing and services, product updates, event invitations, and other communications related to services by us or any third-party partner of EasySearch-AI.com.

    2.1.13. EasySearch-AI.com may share statistical data and other details (other than your personal information) without your express or implied consent to facilitate various programs or initiatives launched by EasySearch-AI.com, its affiliates, agents, third-party service providers, partners or banks & financial institutions, from time to time. We may transfer/disclose/share information (other than your personal information) to those parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements, providing customer/buyer services, facilitating payments, or conducting academic research and surveys. These affiliates and third-party service providers shall adhere to confidentiality obligations consistent with this Privacy Policy.

    2.1.14. To create materials in relation to commercial events, workshops, and conferences hosted by us.

    2.1.15. You further agree that such disclosure, sharing, and transfer of your personal information and non-personal information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party.

  3. Cookies and Advertising 3.1. We use cookies, web beacons, tags, pixels, or similar technologies, by themselves or in conjunction with cookies, to gather information about the use of our websites, and how our customers, and their end users, interact with our Platforms.

    3.2. When you use our Platforms, we, or any party authorized, may place a cookie on your device, which will collect information about your activities across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience. We use both necessary, as well as functional cookies, to operate our Platform, and to offer certain improved functions and enhancements. We will seek your prior and specific consent to enable and use functional cookies. If you are using a web browser to access our Services, you can block access to Cookies from their settings; the browser settings will provide information about how to prevent your browser from accepting new cookies.

    3.3. We will need your prior permissions and consent to be able to use advertising cookies, which enable us to place ads for our products or services which we think will be of interest to you.

    3.4. We also engage third-party advertising networks that collect IP addresses and other information from web beacons on our Platform, from e-mails, and on third-party websites. When we engage with such parties their usage of your data is restricted strictly to the purposes which are necessary and consistent with this Policy.

  4. Who Do We Share Your Personal Data With? 4.1. We share your personal data only as per the terms of this Policy. EasySearch-AI.com shares your data only as described below who follow practices at least as protective or higher than those described in this Policy. We share your personal data with:

    4.1.1. Service providers – we contract with several service providers for the purposes of IT and system administration, hosting and infrastructure services, customer support, marketing and promotion services, new products/services offering, payment processing, marketing, research, and analytics. We may also engage automated solution providers, AI engines to provide us with trends, analytics, predictions, automated responses, and such other use cases, we use them as per this Policy.

    4.1.2. Customers – who avail our Platform/Services, and if you are affiliated with them, we may share your data with them for your continued access to our Platform/Services, to the extent that it is necessary to validate your account or provide access to or for enforcement of our practices and policies.

    4.1.3. Professional advisers – we may share your personal data with professional advisers who are acting as service providers, joint controllers/fiduciaries, lawyers, bankers, auditors, insurers, or other professionals providing consulting services, and to the extent that we are legally obliged to share, or have a legitimate interest in sharing your personal data with them.

    4.1.4. Governmental requests and lawful purposes – we may share your information with regulatory authorities, law enforcement agencies, and such other governmental agencies, to comply with legal requirements, protect our rights, or in the event of a merger, acquisition, or sale of all or part of our business.

    4.2. We may also share aggregated data sets, like usage data, for the purposes of helping EasySearch-AI.com in such analysis and improvements, and we may share such aggregated data in our regular course of business and we may share such information publicly to show any trends or general uptake of our Platform/Services.

  5. Sharing and Transfer of Information You hereby unconditionally agree and permit EasySearch-AI.com to transfer, share, disclose or part with all or any of the information, within and outside of the Republic of India to various EasySearch-AI.com entities and/or to third-party service providers/partners/banks and financial institutions for one or more of the purposes or as may be required by applicable law.

    While providing PII over the Platform or any partner platforms or establishments, you consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

  6. Cross Border Data Transfers 6.1. Your information may be transferred to and stored in locations outside of the territory of India. We will do this only when the destination jurisdiction has an adequate and appropriate level of protection and where the transfer is lawful.

    6.2. When we transfer your personal information from your Home Country (country, state, and city in which you are present) to the Alternate Country (another country, state, and city), we will comply with our legal and regulatory obligations in relation to your personal information, including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information. We will also ensure that the recipient in Alternate Country is obliged to protect your Personal Information at a standard of protection comparable to the protection under applicable laws. We do not transfer your personal information to such countries for which we are not authorized under the applicable laws.

    6.3. In the case of data of EU citizens, whenever we transfer personal information to countries outside of the European Economic Area or the UK, we ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission.

    6.4. In the case of data of Indian citizens, we abide by the guidelines and directions issued by the Central Government and do not transfer your data to any jurisdiction which is not approved under Indian law.

    6.5. In all cases, EasySearch-AI.com shall ensure that your personal data shall remain protected, wherever it is transferred, including by entering into data transfer agreements, using the EU Commission approved Standard Contractual Clauses or similar data transfer terms legally approved as per the applicable laws in your jurisdiction.

  7. Data Security and Protection 7.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. These measures include multi-level access controls, use of encryption, multifactor authentication, among others.

    7.2. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

    7.3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  8. Your Legal Rights 8.1. Under certain circumstances, you have rights under data protection laws in relation to your personal data.

    8.1.1. You may, at any time, contact us at support@easysearch-ai.com to avail of your legal rights.

    8.2. Such rights include, but are not limited to:

    8.2.1. Access to your data: Request access to your personal data, which enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    8.2.2. Correction: Request correction of the personal data that we hold about you, which enables you to have any incomplete or inaccurate data we hold about you corrected.

    8.2.3. Deletion: Request deletion of your personal data, which enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

    8.2.4. Object to processing: Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

    8.2.5. Request restriction of processing: Request restriction of processing of your personal data, which enables you to ask us to suspend the processing of personal data about you.

    8.2.6. Request transfer: Request the transfer of your personal data to you or to a third party, in a structured, commonly used, machine-readable format.

    8.2.7. Withdraw consent: Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

  9. Data Retention 9.1. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    9.2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

  10. Contact Us If you have any questions about this Privacy Policy, please contact us at support@easysearch-ai.com or at our registered office address: Solvea Technologies Private Limited, D11, Delhi, Mayur Vihar Phase 1.